The Lifeline Program is a government assistance program that aims to make communication services more affordable for low-income individuals and families.
It provides discounted phone service and broadband internet access to eligible participants, ensuring they have access to essential communication tools.
Windstream has partnered with the federal government to participate in the Lifeline Phone Program.
The Lifeline program is separate from the Affordable Connectivity Program (ACP) program that helps low-income households pay for internet service and connected devices.
Benefits of the Windstream Lifeline Program
- Eligible consumers may receive up to $9.25 off their Windstream phone or internet service.
- $34.25 per month discount if the household is on qualifying tribal lands.
- The Federal Lifeline program is limited to one benefit per household.
Who is Eligible for the Lifeline Phone Program?
Consumers qualify for Windstream Lifeline Program through income or through participation in a Lifeline-qualifying program. Only one Lifeline benefit is allowed per household.
Individuals can be eligible for the Windstream Lifeline phone program if their total household income is equal to or less than 135% of the Federal Poverty Guidelines.
The table below reflects 135% of the 2023 Federal Poverty Guidelines (FPG).
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Consumers may be eligible for the federal Lifeline discount program if they participate in a qualifying program below:
- Supplemental Nutrition Assistance Program (SNAP), which used to be called Food Stamp
- Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- Federal Public Housing Assistance (FPHA)
- Veterans and Survivors Pension Benefit
- Supplemental Security Income (SSI)
- Tribal TANF
- Tribal Head Start (income based)
- Bureau of Indian Affairs General Assistance
- Food Distribution Program on Indian Reservations (FDPIR)
One per Household
In the Windstream Lifeline assistance program, a household refers to people who live together at the same address and share both income and expenses. It's important to note that only one Lifeline benefit is permitted per household.
Whenever multiple people at the same residential address receive Lifeline-supported service or when a new individual applies for service at an address where a Lifeline benefit is already received, it is necessary to fill out a Lifeline Household Worksheet.
How to Apply for the BenefitExplorer.Model.ContentViewModel Lifeline Program
Check if You Qualify
First, See if your household fits into any eligible categories before you apply for Windstream wireless service.
Check if someone else at your address gets Lifeline Program
Use this Lifeline Household worksheet if someone else at your address gets the Lifeline Program benefit.
The answers to these questions will help you find out if there is more than one household at your address.
Lifeline Phone Program Application
You can apply online, by mail, or by contacting Windstream.Apply Now
Are you already enrolled in ACP Program? You don't need to apply again.
Find a Company Near You
Use our search tool to find a company that offers Lifeline discounts
Here is a video with step by step guide on how to apply for LifeLine Program.
What documentation will I need to apply?
If Windstream is not able to prove that you qualify with only the information you give, you may have to show official documents as proof.
- Documentation that verifies your identity (birth certificate, driver’s license, passport, green card, e.g.)
- Document that verifies your address (utility bill, lease statement, W-2, e.g.)
- If you qualify through your income you will need to provide a document that shows that your annual income is at or below 135% of the Federal Poverty Guidelines.
- If you participate in qualifying programs, provide a letter or official document as proof.
- If you are an emancipated minor, you must include court documents or certificate of emancipation.
Windstream Lifeline Program Renewal Process
To keep your Lifeline discount, you must renew your eligibility every year. You can renew your eligibility online, by mail, or in person at Windstream.
When you renew your eligibility, you will need to provide the same information that you provided when you first applied for the lifeline program free cell phone. This information may include your name, address, income, and household size.
If you are approved for renewal, you will continue to receive the Lifeline discount on your phone or internet bill.
Lifeline Phone Program Providers
- Charter Communications
- Google Fiber
- Cox Communications
- Consolidated Communication
Check Out full list Lifeline Phone Program Provider
FAQ(Frequently Asked Questions)
1. What happens if my income changes after I am approved for the Lifeline Program?
If your income changes after being approved for the federal Lifeline Program, it's essential to notify the program administrator or your service provider. Depending on the specific guidelines in your state, your continued eligibility for the program may be reassessed.
2. Can I apply for the Windstream Lifeline Program if I live in a nursing home or assisted living facility?
Yes, residents of nursing homes or assisted living facilities may be eligible for the Lifeline Program. The eligibility criteria take into account the income of the individual or household, regardless of their living arrangement.
3. Can I switch from Windstream while enrolled in the Lifeline Program?
Yes, you have the freedom to switch service providers while enrolled in the Lifeline Program. If you decide to change your service provider, you should inform Windstream and follow the necessary procedures to switch.
4. Can I use my Lifeline phone service for international calls?
The Lifeline Program typically covers only domestic calls within the United States. International calls are not included in the basic service provided through the program.
5. Is the Lifeline Program available in all states?
Yes, the Lifeline Program is available in all states of the United States, including the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
6. Can I transfer my Lifeline Program benefit to another person?
No, you cannot transfer your Lifeline Program benefit to another person. The Lifeline Program is designed to provide communication assistance to eligible individuals based on their own needs and circumstances. The benefit is tied to the eligible participant and cannot be transferred or assigned to another individual.
7. Do I receive the money directly each month?
No, the Lifeline Phone Program provides a monthly discount on internet service per eligible household directly to the Windstream.
8. Can I have a Lifeline Program benefit if I already have a phone or internet service from Windstream?
Yes, you can have a Lifeline Program benefit even if you already have a Windstream phone or internet service.
9. What happens if I move to a different state while enrolled in the Lifeline Program?
If you move to a different state while enrolled in the Lifeline Program, it's important to notify the program administrator or Windstream about the change in your address. The Lifeline Program is available in all states, but the specific guidelines and requirements may vary slightly from state to state.
10. Can I apply for the Lifeline Program if I am a student?
Yes, students may be eligible to apply for the Lifeline Program depending on their income or participation in qualifying government assistance programs. The Lifeline Program does not have specific restrictions regarding student status.
11. Can my roommate and I each get a monthly discount?
The Lifeline Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.
12. If I already receive ACP benefits will I automatically receive the Windstream Lifeline Program?
No. You must opt-in with Windstream or request enrollment in the Lifeline Program with Windstream and chose an eligible service plan.
13. How often do I need to reapply for the Lifeline Program?
Participants are required to recertify their eligibility for the Lifeline Program on an annual basis. This means that you will need to submit updated documentation and information to verify that you still meet the program's eligibility criteria.